Cancellation & Refund Policy

Effective Date: March 31, 2026

1. Appointment Cancellations

We understand that plans change. If you need to cancel your telehealth appointment, please do so at least 4 hours before your scheduled visit time. Cancellations made at least 4 hours in advance will not incur a fee.

2. Late Cancellations

Cancellations made less than 4 hours before your scheduled appointment may be subject to a cancellation fee equal to the full visit cost. We make exceptions for genuine emergencies on a case-by-case basis.

3. No-Shows

Patients who do not attend their scheduled appointment without prior notice ("no-show") will be charged the full visit fee. Repeated no-shows may result in the requirement to prepay for future visits.

4. Rescheduling

You may reschedule your appointment at no charge by contacting us at least 4 hours before your scheduled visit. To reschedule, email atulsv@innocre.org or call (844) 836-2669.

5. Refund Policy

• If a visit is cancelled by Innocre (e.g., provider unavailability or technical issues on our end), you will receive a full refund
• If a visit is completed but you are unsatisfied with the service, please contact us within 7 days. We will review your concern and determine if a partial or full refund is appropriate
• Refunds for prescriptions, lab orders, or services already rendered are generally not available
• Refunds are processed within 5–10 business days to the original payment method

6. Billing

Innocre is a self-pay practice. We do not bill insurance directly. For billing inquiries, email atulsv@innocre.org.

7. Contact Information

If you have questions about this cancellation and refund policy, please contact us: